Velki Agent Privacy Policy

Velki Agent is a trusted online betting and casino platform in Bangladesh. We offer our members Privacy Policy We believe in being fully transparent. This policy applies to the velki agent website, mobile app, and all associated services.

When you register with Velki Agent or begin using our services, you agree to this Privacy Policy- you agree to the terms described therein. Please read this policy carefully before using our services. If you have any questions, our support team is always ready to help.

This privacy policy is built in accordance with international data protection standards and complies with applicable laws in Bangladesh. Velki Agent never uses your personal information unethically or sells it to third parties.

Velki Agent only collects the information needed to provide you with the best possible service. We collect two types of data — what you provide directly and what is gathered automatically.

We do not collect data from minors. velki agent does not permit account registration for users under 18, and any such data found is deleted immediately.

Velki Agent uses the information it collects solely for specific purposes. We will never use your data without your permission or beyond what is stated in this Privacy PolicyWe do not use your information for any purpose beyond what is stated in -.

• Account Management: To enable registration, login verification, and account security.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: To resolve your complaints, questions, and support requests.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligations: To comply with regulatory requirements and manage legal processes.
• Service Improvement: For analytical purposes to improve your platform experience.
• Promotional Communications: To send you bonus offers and promotional messages, where you have given your consent.

Velki Agent never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment Providers: bKash, Nagad, Rocket — only the data necessary to complete transactions.
• Legal Authorities: In response to a court order or a lawful request from a government authority.
• Security Providers: Technology partners for fraud detection and cybersecurity.
• IT Services: Trusted partners for server hosting and technology services — bound by strict confidentiality agreements.

Velki agent ensures strict data protection agreements are in place before sharing any data with third parties. No partner is permitted to use your data for their own marketing purposes.

The Velki Agent website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings — such as language and theme.
• Analytics Cookies: To understand which pages are used most — in order to improve the platform.
• Marketing Cookies: To show you relevant promotions. You can opt out at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain services. By using the Velki Agent site, you consent to our cookie policy.

Velki Agent retains your personal information only for as long as necessary. All data is stored while your account remains active. After account closure, some information may be retained for a specified period to meet legal or regulatory requirements.

• Account data: up to 5 years after account closure.
• Transaction records: retained for up to 7 years in accordance with financial regulations.
• Communication logs: retained for up to 3 years — for complaint resolution purposes.
• Analytics data: may be retained indefinitely in anonymized form.

Once the retention period expires, data is securely deleted or anonymized. If you request deletion of your data and we have no legal obligation to retain it, we will action your request within 30 days.

Velki Agent uses industry-leading security technology to protect your information. Our security framework is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transfers are protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security for logins and large transactions.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular reviews conducted by third-party experts.
• Staff Training: All staff receive regular training on data protection.
• Limited Access: Only authorized personnel can access the information they need.

As a Velki Agent member, you have several important rights regarding your own data. We respect these rights and are committed to fulfilling them within a reasonable timeframe.

The Velki Agent platform may occasionally feature third-party services or references. Velki Agent is not responsible for the privacy practices of those third parties.

• Payment gateways (bKash, Nagad, Rocket) operate under their own privacy policies.
• Analytics tools use anonymized data and no personal information is shared.
• Game software providers receive only the minimum data necessary to operate the games.

Before sharing any data with third parties, velki agent ensures they comply with international data protection standards. All partners we work with operate under strict confidentiality obligations.

Velki Agent reserves the right to update this Privacy Policy reserves the right to make updates. Members will be notified in advance via their registered mobile number or email in the event of significant changes.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

For any questions, complaints, or requests to exercise your rights regarding the Privacy Policy, please contact our support team. We typically respond within 24–48 hours.